Ryan T Rimmel

211 Eddy Street Newark, Oh 43055

(740) 641­8054 ryan.rimmel@gmail.com

IT Specialist

Dedicated, results­driven IT professional with notable success in a broad range of corporate IT responsibilities while

maintaining top notch service times and high quality customer service. Focused on meeting needs of business while

utilizing standard technical methodologies. Experience in the deployment of workstations from a variety of manufacturers,

resolving workstation issues and replacement of workstation components. Deployment of software through SCCM, SCM

and other remote management tools while maximizing effectiveness by leveraging remote desktop and VPN solutions.

Resolution of network issues though remote or manual repair from switches to drops to LAN sniffing utilities. Setup and

configure printers from single user models to large network only models including HP and Xerox. Order, ship and receive

parts from suppliers to ensure maximum efficiency. Microsoft Office trained with expert knowledge of Word, Excel,

Powerpoint, Access, and Outlook. Have developed Pathway Systems Access database for electrical contractors.

Experience in the configuration and maintenance of Lotus Notes. Familiar with mySQL, Microsoft SQL and ANSi­89 SQL

as well as DBA.

Technical Proficiencies

● Windows NT/XP/2000/7/8/Server2003/Server2008

● 12Years Field Service Support across the United States

● 12 Years Hardware/Software in a corporate environment

● 8 Years of Hardware/Software in retail environment

● 3 Years Help Desk Retail (1.5+M clients) and Corporate (50,000 users)

● 3 Years Hardware/Software in Retail Environment

● Expert knowledge of Microsoft Office(Word, Excel, PowerPoint, Outlook) Access

● Repair of Dell, HP, and IBM computers including Desktops and Laptops

● Active Directory, MS Exchange Server

● Strong troubleshooting background and problem­solving skills

● Robust understanding of business requirements gathering and documenting results

● Proficient in mySQL, Microsoft SQL

● Proficient in HTML, PHP, XML, Javascript

● Experience at remote resolution through Remote Desktop Connection, Screen Connect, Teamviewer

● Proficient in SMS and SCCM

● Configuration of Blackberry, Android, IOS devices

● LAN/WAN Administration, 10/100/1000BaseT Ethernet, wireless, Cisco, Novel, Microsoft

● Support of Symantec Antivirus, Intechra, Mainframe, CiscoVPN, Norton Software, MS Project

● Asset Tagging, Asset Data Collection, and Equipment Removal

● 24/7 Availability for Emergency Service Calls

● Have Passport for international travel

Professional Experience

Healthspot Inc, Dublin Ohio

2013-2015

Senior Implementation Support Specialist

Recruited to develop the process of installation and maintenance for the Healthspot kiosk.

Instrumental in the

deployment of the Healthspot Telemedical Kiosk all over the country. Installed units at Dell HQ and the Mayo Clinic.

Developed the Vendor Repair process of our Medical devices fixing some in house while coordinating with our vendors

for other repairs. Trained and Coordinated with our 3rd party installers to develop uniform standards for deployment.

Wrote the documentation for Installation, Maintenance and Repair of Kiosks and devices. Responsible for evolving the

installation process throughout many engineering changes.

Key Achievement:

● Developed the Kiosk installation manual that was deployed nationwide.

● Trained 3rd Party Installed to the Healthspot Standard

● Developed our repair process and coordinated with vendors for repair or replacement of medical devices

● Traveled internationally to install and maintain Kiosks.

● Primary contact from 3rd party vendors for troubleshooting and maintenance of Kiosks

● Responsible for QA testing of all outbound Images to our 3rd party

● Setup Kiosks at trade shows and sales confrences while serving as a technical resource

● Responsible for initial site consultations for site suitability

KMA Electric, Newark Ohio

IT Administrator

2012­2013

Recruited to manage front office and all IT aspects of small business. Developed software solutions for dispatching and

monitoring all technicians while performing field work. Maintained inventory controls as well as organizing dispatched

technicians for optimal fuel usage. Maintained and Configured Server 2003 and Server 2008 units including Active

Directory and Terminal Server. Resolved issues with Android, Iphone and Blackberry smart phones. Oversight of a call

center through call monitoring and coaching to establish an optimum customer response.

Key Achievement:

● Developed Pathway Access Database as the central business software using VBA and Microsoft SQL which

allows multiple users to dispatch technicians, review jobs, examine history and generate dynamic reports.

● Deployed Sharepoint server and linked to Backend of Pathway Access Database

● Setup and configure workstations for new hires.

● Introduce a single vendor model allowing for the standardization of equipment and materials within the business.

● Implemented Windows Server 2008 as well as standard industry models for Active Directory Security groups and

Distribution lists for company technicians in the field.

PNC Bank, Columbus Ohio

Technical Analyst II

2004­2012

Recruited to provide time sensitive support to corporate offices and retail branch network. Recognized for my can do

attitude and constant achievement of SLA guidelines under adverse conditions. Responsibilities at the Columbus Plaza

location included maintenance and repair of equipment from state of the art to older systems that were required for

specific business purposes. Retail support included a variety of equipment from Magtek card readers to Epson printers

plus a variety of Dell computers. Maintained and restocked depot though use of Dell for replacement and replenishment

of utilized materials. Verified and trouble shooting of AD group issues that were caused by merger with National City

Bank. Responsible for assisting customers with Android, IOS and Blackberry smart phones.

● Key Achievement: and covered the Central Ohio region’s 92 PNC Branches as the primary support technician

resolving PC, peripheral, phone and networking issues for a 4 years period with occasional periods of covering

various corporate locations.

Best Buy, Newark Ohio

Lead Technician/Supervisor

Recruited to bring in much needed high­level technical knowledge of computer functionality to location. Started as Lead

Technician, responsible for ensuring quality of work on all part­time technicians as well as troubleshooting advanced

2000­2004

issues with customer provided PCs. Also worked as Supervisor of department responsible for performing employee

evaluations and resolving customer disputes.

Key Achievement:

● Implemented one click PC optimization cutting time for doing process by 50%

● Drove cross selling between PC department and Tech Bench

● Improved Virus Removal Process by researching and implementing known best solutions between various techs

Rimmel Consulting

Owner/Operator

2004­2013

On my own time, I work as a VBA Developer for Access. I have developed a number of Databases utilized by a variety of

businesses from straight MS templates customized for a specific business to a scratch built up. My largest project is the

Pathway Database for KMA Electric that is a combination dispatching, inventory, employee and customer tracking

database that functions as the company’s main software used by CSRs, Bookkeeping and Dispatch.

Key Achievement:

● Developed Front End and Back End database, placing the back end on the server for both security and stability.

● Expert knowledge at developing tables that contain all relevant information and normalization to keep speed

optimal. I can build tables in SQL and add/modify or build as needed with Microsoft SQL.

● Expert at developing Queries though VBA or SQL. I know when to use VBA or SQL to get the best results out of

my framework and I try to minimize query generation to optimize speed.

● Expert at building forms from multiple object forms with headers and footers that appear as needed by the pages

or hidden forms tucked away to provide additional functionality.

● Expert at generating dynamic reports that contain necessary information in the format that you want.

● Expert at macros, and can utilize them to provide quick work around when using code is more time consuming.

● Expert at Modules, I can develop Public or Private functions as needed to optimize the back end coding of the

database.

● I have been the primary technician over corporate buildings with over 500 end users, a 92 location retail branch

network with over 2000 end users, and maintained my SLA’s during the entire process.

● Recognized throughout employment for outstanding quality of customer services with numerous awards and

personal commendations from clients.

● Always assigned new tasks and training due to my desire to constantly expand my skill set.

● Developed a broad range of capabilities in order to handle all possible aspects of job role including depot

management, branch support, VOIP and Avaya phone systems and desktop support.

● Resolved multiple AD issues involving new hires and

● Hired in as Help Desk Technician, performed that function exclusively for 2 year period where I excelled in

customer satisfaction and quick turnaround time.

● Promoted to Desktop Support II position where I worked in a corporate environment for 2 years providing service

to end users as well as supporting the Help Desk as needed.

● Promoted to Technical Analyst II